Terms of Service

Last updated: May 11, 2025

Please read these Terms of Service carefully before using Lyncly. These terms constitute a legally binding agreement between you and Lyncly.

1. Acceptance of Terms

By accessing or using Lyncly ("Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. We may update these terms; continued use after changes take effect constitutes acceptance.

2. Description of Service

Lyncly is a software-as-a-service platform that enables Instagram Business account holders to automate direct message delivery in response to comment triggers. The Service connects to Meta's Instagram APIs via OAuth and operates within the bounds of Meta's Platform Terms.

3. Eligibility

You must be at least 18 years old and have legal authority to enter into these terms. By using the Service, you represent that you meet these requirements. You must own or have authorized access to any Instagram Business account you connect to Lyncly.

4. Account Responsibilities

You are responsible for: • Maintaining the confidentiality of your login credentials • All activity that occurs under your account • Ensuring your use of the Service complies with Meta's Terms of Service and Community Standards • Not sharing account access with unauthorized parties • Promptly notifying us of any unauthorized use at support@lyncly.io

5. Acceptable Use

You agree NOT to use Lyncly to: • Send spam, unsolicited messages, or harassing content • Violate Meta's Platform Terms, Community Standards, or Messaging Policies • Impersonate any person or entity • Transmit malware, viruses, or malicious code • Circumvent any rate limits or platform restrictions • Automate interactions that violate applicable law (including CAN-SPAM, CASL, GDPR) • Use the Service for any illegal purpose Violations may result in immediate account suspension without refund.

6. Meta Platform Compliance

You acknowledge that Lyncly's functionality depends on Meta's Instagram APIs. You agree to comply with Meta's Platform Terms at all times. We reserve the right to suspend or modify features if required by changes to Meta's policies. We are not responsible for service interruptions caused by Meta API changes, outages, or policy enforcement actions against your Instagram account.

7. Subscription & Billing

Paid plans are billed monthly in advance via Stripe. All fees are in USD and non-refundable except as required by law. Free tier: subject to usage limits as published on our pricing page. Paid plans: automatically renew unless cancelled before the renewal date. Downgrade or cancellation: takes effect at the end of the current billing period. Failed payments: we will attempt to charge three times over 7 days before suspending your account. Prices may change with 30 days' notice.

8. Data & Privacy

Your use of the Service is subject to our Privacy Policy at www.lyncly.io/privacy. You grant us a limited, non-exclusive license to process your Instagram account data solely to provide the Service. You retain ownership of your content and data.

9. Service Availability

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. We are not liable for losses resulting from downtime, API failures, or Meta platform changes.

10. Intellectual Property

Lyncly and its original content, features, and functionality are owned by Lyncly and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR THAT DEFECTS WILL BE CORRECTED.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LYNCLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

13. Termination

You may terminate your account at any time from Settings → Account → Delete Account. We may suspend or terminate your account for violation of these terms, non-payment, or as required by law. Upon termination, your data will be deleted within 30 days.

14. Governing Law

These terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles. Disputes shall be resolved by binding arbitration in Ontario, except either party may seek injunctive relief in any court of competent jurisdiction.

15. Contact

Questions about these terms? Email: support@lyncly.io Website: www.lyncly.io